Shipping Policy

For Curbside Pickup Orders Info Click Here

Shipping Rates

Shipping rates are calculated during checkout, rates will vary depending on your location.

All domestic orders over 99$ qualify for FREE shipping (can be USPS first class or Priority according to the size of the package)

Shipping Time

All domestic USPS orders received by 5:00 PM PST (12:00 PM on Saturday) will ship the same business day.
Orders received after 5:00 PM PST will ship the next business day.

USPS shipments do not offer guaranteed delivery transit times. Occasionally USPS misroutes shipments. Any shipment listed as being misrouted or marked as return to sender in error will not be re-shipped until the package arrives at Pyrodrone headquarters.

All domestic UPS orders received by 4:00 PM PST (12:00 PM on Saturday) will ship the same business day.
Orders received after 4:00 PM PST will ship the next business day.

UPS Overnight packages will only ship out same day if the order is placed before 3:00PM PST
UPS overnight will not deliver on Saturdays!
If you are placing an order on Friday then it is better to choose the FREE shipping (if your order qualifies) or any of the USPS options as UPS Overnight will still be delivered on Monday.

DHL orders ship Monday - Friday until 2:00 PM PST.  

Forwarding Addresses

Shipments being shipped to a forwarding address must be paid using PayPal as your payment method during checkout.
We are NOT responsible for any issues that arise from using a freight forwarder. If your recipient is having trouble finding a package that was marked delivered, then it is up to you and the freight forwarder to resolve it.


Wrong Address

Shipments will be sent to the address entered on our web page during checkout. Pyrodrone cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We can only modify a wrong address if customer contacts us before the package is marked as shipped.

We cannot change shipping addresses after the order has been shipped, as the address information you enter is used as part of the fraud checks and fraud prevention.  The shipping address you enter on our web page takes precedence over addresses listed in the order comments or entered in PayPal. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer. UPS can not ship to PO Boxes. Failure to enter a valid street address may delay your shipment. Pyrodrone reserves the right to cancel and refund any orders that have indicators showing there is some risk that a stolen credit card is possibly being used.  Paying through PayPal with CONFIRMED address is recommended for new customers purchasing high value items to prevent possible order cancelations or delays.

Signature requirements

None of the mail services offered by Pyrodrone require a signature on delivery of your package. Only in certain cases and in the sole discretion of Pyrodrone will a signature be required.

International, Customs, Duties, and "Return to Sender" Packages


(!) For International shipping, we highly recommend selecting the "DHL Express" shipping option during checkout. 

USPS First Class shipments are only trackable in the U.S.

USPS Shipping delivery time can take 5-45 days to reach final destination.

Most customers receive USPS international First Class mail within 15 days,

But we have seen some rare cases where it took up to 45 days.

ONLY after 45 days will an International USPS shipment be considered lost.

For orders shipped outside the USA, you are solely responsible for any and all import duties your local customs office may impose on your order. If a package is returned to Pyrodrone due to the Mail Carrier's inability to collect customs duties or deliver the package to your provided ship-to address, Pyrodrone will not refund a) shipping costs from Pyrodrone to your location and b) the cost of returning the package back to Pyrodrone, when and if the package is returned to Pyrodrone. In the event that a package can not be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package back to Pyrodrone, Pyrodrone may elect to 'abandon' the package. If your package is abandoned, you will not receive a refund.

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