Please take a second to read our F.A.Q.!
If your question is not answered here then don't hesitate to contact us!
How do I return an item?
You are very welcome to return any recently purchased brand-new and unopened products, as long as they are still sealed in any included packaging so that they can be resold. Simply email us or reach out through our Contact Us page with an RMA request. Make sure to mention the order number and what it is you are returning. firstname.lastname@example.org
What do I do if I receive an item that is not working as it should?
As fellow pilots, it is really important to us that your gear always works as it should! If you believe you have received a defective item, please let us know right away BEFORE you remove or uninstall it. We ask that you send up-close and in-focus pictures of the item of concern, and specifically of the top and bottom of the board for the manufacturer if it is a flat item. We generally ask that you include a few pictures of the rest of the build too. Please make sure that all wires are still attached that can be, but moved out of the way as best you can for the pictures. In some cases, video or DVR may be helpful too. Bottom line is, we've got you covered. email@example.com
How can I modify or cancel my order?
If you'd like to make any changes to an order before it has shipped, it is fastest and most efficient to use the links in your Order Confirmation email for doing so. We are always happy to help by email too, but fear that we may not always see the email in time, before the order is packed.
When will my order ship?
All orders placed before 5PM PST on a weekday are shipped the same day. Some Friday evening and Monday morning orders will ship on Saturday, as well. Please keep in mind that if you have a Pre-Order item in your order, the entire order will not ship until all items are in stock. It is often best to place Pre-Order items on their own individual order.
Why does my order still say "Pre-Shipment" or is not updating at all?
USPS picks up all outgoing orders after 5PM PST every weekday and after noon on Saturday. Due to the sheer number of packages we are handing USPS at a time, they often miss scanning many of the packages, especially on Monday. Tracking like this will often update once the package reaches a sorting hub near its final destination.
What happens if my order is lost in transit?
If your tracking has not updated for 15 days, we consider the package lost, and we ask that you contact us right away so that we can help out. Although USPS does not generally reimburse us for lost packages, we take care of our customers no matter what. If your tracking shows that your package has been delivered to you, but you did not receive the package; we suggest that you check with your delivery person and the post office, as well as check with any neighbors, especially any that may have a similar house number. Please let us know if you are unable to find it.
Do you offer free shipping?
We offer Free Shipping on all DOMESTIC orders over $60. Unfortunately, this is not possible for international shipping.
Where can I get technical support?
If you have a technical question about an item we sell, we will be more than happy to help you. As active as we are in the racing and freestyle scene, we do not always have experience with every single item in the shop, so your best bet is to ask on our Facebook Group: https://www.facebook.com/groups/pyrodrone